FAQ’s About Propane & Safety Information

 

About Propane

Safety Information

About Propane

1.

What Is Propane?

2.

Is Propane Environmentally Friendly?

3.

Is Propane Economical?

4.

Where Does Propane Come From?

5.

Where Can I Go For More Information?

More Questions? Contact Us

The Canadian Propane Association’s website provides details about how to use propane safely.

How to use propane safely

Safety Information

What to do in the event of a leak…

  • Propane has an added odorant to aid in leak detection. This odorant smells similar to rotten eggs, or a skunk.
  • Please note, that if you have had recent propane fill, it is normal to mildly smell propane. This smell should dissipate within a couple of hours.
  • If a leak is suspected:
    1. Turn off (clockwise) the main supply valve on your propane tank.
    2. Call us at (613) 967-7881. We have service technicians available on-call, 24/7 for emergency response.

Winter Tips

  • If you are on an Automatic Delivery schedule and anticipate an increase in your propane usage (i.e. not going away for the winter, increasing your house temperature, etc.) please call us at (613) 967-7881 to let us know.
  • Ensure that your driveway and access to your tanks is cleared and salted/sanded if necessary. If the driver is unable to safely reach your tanks, we are unable to deliver.
  • If heavy snow is in the forecast, ensure you have at least a week’s supply of propane in your tanks. This will help make sure you do not run out in the event of road closures, or blockages.
  • NEVER use outdoor propane equipment, such as grills or generators, indoors.

Associations

Canadian Propane Association (CPA) logo
Technical Standards & Safety Authority (TSSA) logo