Services

Payment Options

At Tyendinaga Propane, we offer a range of payment options to suit your needs.  

Automatic Payments

Pre-Authorized Credit Card

We automatically charge the account balance to a credit card (Visa or MasterCard. AMEX not accepted).  Payment dates for this option is the 1st or the 15th of each month.

Pre-Authorized Debit

The account balance is automatically withdrawn from your bank account to clear the full balance owing, known as a Variable payment.  Payment dates for this option is the 1st or the 15th of each month.

Equal Billing

Payments allow you to spread your annual fuel costs evenly over 12 months. This amount is calculated based on the consumption of fuel used the previous heating season.  Payment dates for this option is the 15th or the 30th of the month.

Customers must be in good standing with a zero balance at the beginning of each season.

The Equal Billing season runs from September to June each year and is interest-free.  You may opt out of this program at any time, by calling or submitting a written request. 

Through Your Bank

Online Banking

You can pay through your financial institution’s secure online banking system. Tyendinaga Propane is set up with all major banks that have an online payment system.  You will need your 6-digit account number which can be found on your delivery ticket, invoice or statement.

At Your Bank

Your account balance may be paid at most financial institutions just by bringing in the payment stub from your most recent invoice.

Direct to Tyendinaga Propane

We can process your payments by calling the office with a credit card, Debit Visa or Debit Mastercard.  Please note that some Debit Visa and Debit Mastercards do not process based on what your financial institution allows. 

Cash Payment. Place in a sealed envelope, writing the amount, your name and account number on the outside and place in the secure mail slot located to the left of the door.  It is important to call and let us know that you dropped a cash payment and call to advise if a delivery is required. 

By mail. Simply mail us a cheque, along with your remittance stub, addressed to:

Tyendinaga Propane
17 Industrial Park Drive
Shannonville, ON
K0K 3A0

If you have any questions regarding these payment options, please call our office at 613-967-7881 or 1-866-730-1905 and we will be happy to answer any questions.

***If you are experiencing financial hardship as we all do at times, our team is here to work with you.  Just give us a call and speak to one of our accounting representatives to discuss payment arrangements.***