Covid-19 Notice

October 8, 2021

IMPORTANT NOTICE TO OUR CUSTOMERS

As of October 12th, 2021

 ****OUR RECEPTION AREA & FILLER STATION WILL BE OPEN****

Tyendinaga Propane Management is taking the COVID-19 outbreak very seriously.  We are taking all the necessary measures to continue to offer you excellent service while prioritizing health & safety for our customers, employees and community.

To minimize the risks posed to our employees, customers and community:    

We are following guidelines set out by the Public Health Department.  We have taken the following steps to ensure you're safety as well as ours:

  • Drivers will no longer be leaving delivery tickets on the property.  If you would like a copy of the delivery ticket, please contact the office and have an email address added to the account and we will be happy to email it to you.  

  •  Please do not send payment with driver.  Please click on the Services tab for a list of Payment  Options.  We are keeping the dropbox accessible to those who may not feel comfortable entering the building or for those who arrive outside of regular business hours.

  • Our service and installation staff are here to continue serving you.  Please note at the time of booking a service call or installation COVID-19 pre-screening questions will be asked.  We ask that you practice social distancing and wear a mask when our technicians are on site.

  • The Cylinder Exchange program will NOT be interrupted at this time, although we have set new measures in place during exchanges. Please call our office if you are a Cylinder Exchange customer and our staff will review the new process with you.

If you have any questions or concerns regarding any of these changes, please feel free to contact our office.

For further information on how to help prevent the spread of COVID-19, please see information on the following website:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/awareness-resources.html.

Thank you for your understanding and cooperation,

Management, Tyendinaga Propane